TO: Automatic Delivery Customers (Without a Service Plan)
RE: After-Hours Heating Service Calls

At Exeter Fuel, we truly value our automatic delivery customers. To avoid any misunderstandings regarding after-hours service, please note the following:

We respond to emergency “No Heat” calls only after business hours. If you are not currently enrolled in one of our service plans, after-hours service is still available but will be billed at our nighttime rate. A current price sheet is enclosed with this notice, and you can also find updated service rates on our website under the “Service Prices” section.

To help our answering service process your call quickly, please identify yourself as an automatic delivery customer experiencing No Heat. They will relay your call to us right away.

We kindly ask that non-emergency service requests be held until normal business hours. No Heat calls are prioritized above all other issues at night.

If you’re unsure about your service plan status or would like to sign up, please give us a call at (401) 392-0457

Quick Checklist – Before Calling for Service

If your burner isn’t working, please check the following:

• Make sure the burner switch is turned on

• Set the thermostat several degrees higher than room temperature

• Confirm there is oil in the tank

• Press the reset button once only

• Watch to see if the burner flame ignites

• If nothing happens, check for a blown fuse or loose connection

• Still not working? Contact us for service